Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That's the power of driving disruption. That's Deloitte Digital.
Are you looking to take your career to the next level?
Do you want to work on transformative, global projects?
Have you dreamed of working in an inclusive, inspiring environment that is committed to your personal growth and development?
If you answered yes to any or all of the above, then Deloitte is the place for you.
Work you'll do
A Salesforce Manager works within an engagement team and identifies the organization's needs, breaking down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what's required and guiding their progress, producing documents that monitor progress and ensure the quality of the project and advising the client on leading future IT needs.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Eight+ years of consulting and / or CRM implementation experience.
Four+ years of Oil, Gas & Chemicals industry experience
Four full life-cycle Salesforce implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud.
Experience leading at least two large-scale full-life cycle implementations of CRM solutions
Limited immigration sponsorship may be available
Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Previous "Big 4" experience.
Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo.
Strong oral and written communication skills, including presentation skills in MS PowerPoint.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Demonstrable understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
Demonstrable skills in MS Visio.
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
Oil, Gas, & Chemicals
The Oil, Gas & Chemicals sector is facing unprecedented change in a quickly evolving digital era. Improving the customer experience has never been more critical to business success. Clients are increasingly focused on maintaining and growing their assets while simultaneously searching for cost-effective and safer ways to access, extract and sustain key resources. Deloitte currently serves a large majority of the global Oil & Gas and Chemicals corporations on the Fortune 500 list, assisting them in facing these business challenges. Moving forward, we have launched a growth strategy to at least double our marketplace footprint over the next 3-5 years. We are committed to helping our clients work with newly empowered customers, hyper-connected digital ecosystems, and expansion in data all while collaborating with Deloitte's Offering Portfolios.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.