Part-Time Eppley Institute Helpdesk / Technology Coordinator
Indiana University Purdue University Indianpolis - IUPUI
Location: Bloomington, Indiana,
Internal Number: 296237
IND INST ON DISABILITY/COMMNTY (BL-IIDC-IUBLA)
The Indiana Institute on Disability and Community (IIDC) is one of only 67 University Centers for Excellence in Developmental Disabilities. The Institute conducts research and training through seven Centers: Early Childhood Center, Center on Education and Lifelong Learning, Center on Community Living and Careers, Center for Health Equity, Indiana Resource Center for Autism, Center for Collaborative Systems Change, and the Eppley Institute on Parks and Public Lands.
The Eppley Institute is Indiana University's unique outreach program for the park, recreation, and public land management professions and works to enhance the quality of natural, cultural, and recreational experiences for all people. The Institute provides expertise in several areas, including technical assistance and research, planning and design, and training and education for the National Park Service, state parks, municipal governments, and other similar organizations around the world.
The Eppley Institute for Parks and Public Lands (EPLY) is seeking a part-time Helpdesk/Technology Coordinator to assist the IT team with general IT support duties.
Works closely with IT team to provide technical assistance to Eppley employees, clients/partners, and distance learners.
Helps provide technical advising and troubleshooting support by addressing support tickets and phone calls.
Solves routine issues and escalates complex issues when needed to the appropriate team member.
Works closely with manager to develop, execute and follow IT operational policies, standards and work instructions for customer support.
Follows up with clients and perform other IT related duties as needed.
High school diploma or GED.
Previous customer service experience.
Excellent customer service skills.
Ability to effectively communicate and exchange information.
Works well with others in a team environment.
Ability to breakdown problems and troubleshoot effectively.
Some proven technical skills.
Experience using a helpdesk ticketing system.
Working Conditions / Demands
The position is 29 hours weekly and must be available to work between 8am-5pm, Monday-Friday. Standard desk job requirements, including long periods of time working on a computer. Ability to lift 50 pounds.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.