The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at First Data.
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
The candidate will also perform as a release manager and is responsible for overseeing the coordination and facilitation of the release process, deployment, testing, to guarantee smooth and timely delivery of software products. The Release Manager oversees the day to day aspects of the integration and flow of development, testing, deployment, and support of the applications.
Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
Collaborate with multiple internal teams across disparate groups to resolve client support escalations
Create/Maintain documentation for operational procedures as required
Provide after-hours and on-call support for client service delivery
Create and maintain Continuous/Integration and Continuous/Delivery (CI/CD) pipelines to automata deployments.
Create and maintain our applications in a Cloud Computing environment using AWS, Apigee PCF, Kubernetes, and Docker
Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites.)
Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
Demonstrated ability to determine and document complex software or system functional specifications.
Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
Review, implement and support Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
Basic Qualifications for Consideration :
Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
Experience with SDLC, Agile development and Waterfall methodologies
Hands on experience in UNIX & shell scripting.
Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
Strong user/admin experience with Linux/Unix command line
Strong experience with monitoring systems such as Splunk, App Dynamics.
Expertise in networking protocols, networking and routing strategies
Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
Expertise in Web & Application servers including JBoss and Apache
Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
Experience with Mobile Payments (highly recommended)
Who We Are: Fiserv's Universal Commerce (uCom) enables commerce to follow consumers across omni-channel devices, including mobile phones, connected cars, and IoT devices. By providing connectivity to otherwise disparate merchants - such as automakers and gas stations, or restaurants and sports venues - uCom effectively bridges the gap between digital and brick-and-mortar commerce, powering a frictionless consumer experience while allowing businesses to maximize their footprint in the digital world.
Fiserv's uCom safely and securely enables payments, through any channel, and is compatible with a wide array of payment methods. The solution also enables frictionless payment experiences like order-ahead, pay-at-the-table, pay-at-pump, scan and go, delivery and pickup, in-car ordering, loyalty payments, and more.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.